Skip to main content
Log in

Privacy Policy

Last updated: 15 May 2026

Introduction

Welcome to OTCDomain.com ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal data with care, transparency, and respect. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website, create an account, purchase domain names, or interact with our services.

By using OTCDomain.com, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

This policy applies to all users of OTCDomain.com, including visitors, registered account holders, buyers, and sellers.

1. Information We Collect

We collect several types of information to provide, maintain, and improve our services.

1.1 Information You Provide Directly

When you register for an account, make a purchase, or contact us, you provide us with:

  • Full name
  • Email address
  • Billing address and postal/ZIP code
  • Phone number (optional, for account verification)
  • Payment information (processed by third-party PCI-compliant providers; we do not store full card numbers)
  • Domain transfer authorization codes (EPP codes) when transferring domains
  • Communications you send to our support team

1.2 Information Collected Automatically

When you visit OTCDomain.com, we automatically collect certain technical and usage information:

  • IP address and approximate geolocation
  • Browser type and version
  • Operating system
  • Pages visited, time spent on pages, and click paths
  • Referring URL and exit pages
  • Date and time of visits
  • Device identifiers and screen resolution
  • Session identifiers

1.3 Information from Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to enhance your experience and collect analytics data. For full details, see Section 3 and our Cookie Policy.

1.4 Information from Third Parties

We may receive limited information from third-party services integrated with our platform, such as:

  • Payment processors confirming transaction status
  • Email delivery providers confirming message deliverability
  • Fraud prevention and identity verification services

2. How We Use Your Information

2.1 Providing and Managing Services

  • Processing and fulfilling domain purchase and transfer orders
  • Creating and managing your OTCDomain.com account
  • Verifying your identity and preventing fraudulent transactions
  • Facilitating domain name transfers and WHOIS updates
  • Sending order confirmations, receipts, and transaction records

2.2 Communication

  • Sending service-related emails such as account updates, security alerts, and policy changes
  • Responding to your support requests, inquiries, and feedback
  • Notifying you about domain expiry, renewal reminders, or listing updates
  • Sending optional marketing communications where you have opted in (you may opt out at any time)

2.3 Improving Our Platform

  • Analyzing usage patterns and trends to improve website functionality
  • Diagnosing technical issues and bugs
  • Conducting internal research and analytics
  • Developing new features and services

2.4 Legal and Safety Purposes

  • Complying with applicable laws, regulations, and legal processes
  • Enforcing our Terms of Service and other agreements
  • Detecting, investigating, and preventing fraudulent or illegal activity
  • Protecting the rights, property, or safety of OTCDomain.com, our users, and the public

We do not sell your personal data to third parties for their own marketing or advertising purposes.

3. Cookies and Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and activity across sessions.

3.2 Types of Cookies We Use

Essential / Strictly Necessary Cookies

These cookies are required for the website to function and cannot be disabled. They include:

  • Session management cookies that keep you logged in
  • Security cookies that prevent cross-site request forgery (CSRF)
  • Load balancing cookies for server performance

Preference Cookies

These remember your choices to improve your experience:

  • Currency preferences (e.g., USD, EUR, GBP)
  • Language and region settings
  • Display preferences

Analytics Cookies

These help us understand how users interact with our website:

  • Page view and session analytics
  • Traffic source data
  • Feature usage statistics

Analytics data is aggregated and does not identify you personally.

Marketing Cookies (Optional)

If enabled, these support optional marketing functions. We do not use invasive behavioral advertising networks. You can decline these cookies without affecting core site functionality.

3.3 Managing Cookies

You can control cookies through your browser settings, our Cookie Consent Manager (where applicable), or third-party opt-out tools. For detailed cookie information, please read our full Cookie Policy.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share data only in the limited circumstances described below.

4.1 Service Providers and Processors

We engage trusted third-party service providers who process data on our behalf, under strict contractual obligations:

  • Payment Processors: Stripe, PayPal, and Cryptomus process payment transactions. They are PCI-DSS compliant and operate under their own privacy policies. We do not store your full payment card details.
  • Email Service Providers: Used to deliver transactional and service emails on our behalf.
  • Hosting and Infrastructure Providers: Cloud services that host our website and database.
  • Analytics Providers: Services that help us analyze usage data in aggregate form.
  • Fraud Prevention Services: Services that help detect and prevent fraudulent transactions.

4.2 Domain Registries and ICANN

When you purchase or transfer a domain, certain registration data (such as your name and contact information) may be required to be submitted to domain registries, ICANN-accredited registrars, and WHOIS databases in accordance with domain name regulations. Where permitted, we enable WHOIS privacy protection.

4.3 Legal Requirements

We may disclose your information if required by law or in good-faith belief that such action is necessary to:

  • Comply with a legal obligation, court order, or government request
  • Protect and defend the rights or property of OTCDomain.com
  • Prevent or investigate possible wrongdoing in connection with our services
  • Protect the personal safety of users or the public

4.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or similar business transaction, your personal data may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and your data becomes subject to a different privacy policy.

4.5 With Your Consent

We may share your information in other circumstances with your explicit consent.

5. Data Retention

5.1 Account Data

We retain account information (name, email, transaction history) for as long as your account remains active. If you close your account, we will delete or anonymize your data within 90 days, subject to legal retention obligations.

5.2 Transaction Records

Financial transaction data, including purchase records and invoices, is retained for a minimum of 7 years to comply with accounting, tax, and financial reporting requirements.

5.3 Communication Records

Support communications are retained for up to 3 years to help resolve disputes and maintain service quality.

5.4 Analytics Data

Aggregated and anonymized analytics data may be retained indefinitely as it does not identify individuals.

5.5 Requesting Deletion

You may request deletion of your personal data at any time by contacting us at info@otcdomain.com. We will process your request within 30 days, subject to legal retention obligations.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

6.1 Right of Access

You have the right to request a copy of the personal data we hold about you, including information on how it is used and with whom it is shared.

6.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

6.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal data. We will comply unless we are required to retain it for legal, contractual, or safety reasons.

6.4 Right to Data Portability

You may request your data in a structured, machine-readable format and have it transferred to another service provider where technically feasible.

6.5 Right to Object or Restrict Processing

You may object to certain types of processing (such as marketing) or request that we restrict how we use your data in certain circumstances.

6.6 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

6.7 Rights Under GDPR (EU/EEA Users)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

6.8 Rights Under CCPA (California Residents)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to opt out of sale (we do not sell data), and the right to non-discrimination for exercising your privacy rights.

6.9 Exercising Your Rights

To exercise any of the above rights, please contact us at info@otcdomain.com. We will respond within 30 days (or within the timeframe required by applicable law). We may ask you to verify your identity before processing your request.

7. Data Security

7.1 Technical Safeguards

  • SSL/TLS encryption for all data transmitted between your browser and our servers
  • Encrypted storage for sensitive data at rest
  • Secure, access-controlled server environments
  • Regular security vulnerability assessments and patching
  • Multi-factor authentication options for account access

7.2 Organizational Safeguards

  • Access to personal data is restricted to authorized personnel on a need-to-know basis
  • Staff are trained on data protection and privacy best practices
  • We have incident response procedures in place for data breaches

7.3 Payment Security

All payment processing is handled by PCI-DSS Level 1 compliant payment processors (Stripe, PayPal, Cryptomus). We do not store, process, or transmit full payment card numbers on our systems.

7.4 Limitations

While we strive to protect your data, no method of transmission or storage over the internet is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and the appropriate authorities as required by applicable law.

8. Children's Privacy

OTCDomain.com is not intended for use by persons under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from a child under 18, we will take immediate steps to delete that data.

If you believe we may have collected information from a minor, please contact us at info@otcdomain.com.

9. International Data Transfers

OTCDomain.com operates globally. Your personal data may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer data internationally, we implement appropriate safeguards, such as standard contractual clauses approved by relevant authorities, to ensure your data is protected to an adequate standard.

10. Third-Party Links and Services

Our website may contain links to third-party websites, including payment providers, domain registries, and other resources. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through our site.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

  • Post the updated policy on this page with a revised "Last Updated" date
  • Notify registered users via email for significant changes
  • Display a prominent notice on our website

Your continued use of OTCDomain.com after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy inquiries within 5 business days.